Help Center

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1 business day excluding weekends.

Our support team is always happy to guide you at any step!

Shipping destinations:

• We ship both locally and worldwide.

Our business days are Monday - Friday.

Note: Once a label is created, regardless if it has left facilities, we are no longer responsible for your package. Please contact the shipping carrier for further assistance.

MOST ITEMS IS PREMADE SO SHIPPING TAKES 5-7 DAYS 

IF THE ITEM SAYS PREORDER SHIPPING MAY TAKE 2-6 WEEKS TO BE SHIPPED PLEASE READ TO KNOW WHAT SHIPPING WILL BE FOR THAT ITEM.

Please note that these are estimates and actual shipping times may vary. We do our best to ensure that your products reach you in the quoted time, but external factors can cause delays.

Customs, Duties, and Taxes

Differentbreedsco is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

ALL SALES ARE FINAL. If we make a mistake with the order, we will always take full responsibility and work to create a solution. Please make sure your address is correct. For us to reship incorrect address you will have to pay for shipping. Any questions will be handled at dbsxco@gmail.com or by dm on Instagram @differentbreedsco.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 15-days Return & Exchange Policy:

• RETURNS
  
  ----
  
  Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  
  To be eligible for an Exchange  your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  To be eligible for a Refund it will be from an error on our side such as shipping the wrong size or damage product.
  
  
  To complete your return, we require a receipt or proof of purchase.
  
  Please do not send your purchase back to the manufacturer.
  
  There are certain situations where only partial refunds are granted: (if applicable)
  * Book with obvious signs of use
  * Item looks worn/stained 
  * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  * Any item that is returned more than 30 days after delivery
  
  Refunds (if applicable)
  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  
  Late or missing refunds (if applicable)
  If you haven’t received a refund yet, first check your bank account again.
  Then contact your credit card company, it may take some time before your refund is officially posted.
  Next contact your bank. There is often some processing time before a refund is posted.
  If you’ve done all of this and you still have not received your refund yet, please contact us at dbsxco@gmail.com.
  
  Sale items (if applicable)
  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  
  Exchanges (if applicable)
  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dbsxco@gmail.com .
  
  Gifts
  If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  
  If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
  
  Shipping
  To return your product, you should mail your product to:
  
  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  
  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  
  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  
  Additional non-returnable items:
  * Gift cards
  * Downloadable software products
  * Some health and personal care items

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.